Transport Dispatch Manager

Guardian Fleet Services; Lexington (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Job summary

Guardian Fleet Services in Lexington, KY seeks a Specialist Transport Dispatch Manager to lead dispatch for towing, heavy recovery, equipment transport and emergency roadside service activities.

This role oversees dispatch personnel, optimizes fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 3-5 years dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
• Minimum 2 years supervisory or management experience.
• Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
• Experience using dispatch software, GPS tracking systems, and fleet management platforms.
• Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).

Responsibilities

• Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
• Coordinate service calls based on urgency, customer needs, equipment requirements, and capacity.
• Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
• Monitor field operations and make real-time adjustments to maximize efficiency and response times.
• Maintain dispatch records, service logs, and operational reports.
• Supervise, coach, and develop dispatch staff; establish performance standards.
• Conduct training on dispatch systems, customer service practices, and company procedures.
• Manage employee schedules to ensure 24/7 coverage.
• Foster a collaborative, customer-focused work environment.

Skills

Supervisory experience

Dispatch experience

Customer service orientation

Education

High School Diploma or GED

Tools

Dispatch software

GPS tracking systems

Fleet management platforms

Microsoft Office

Job description

The Specialized Transport Dispatch Manager is responsible for leading and coordinating the dispatch operations for specialized towing, heavy-duty recovery, equipment transport, and emergency roadside service activities. This role oversees dispatch personnel, manages fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction. The Dispatch Manager serves as the critical link between customers, drivers, operators, and field operations.

Key Responsibilities

Dispatch Operations Management

• Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
• Coordinate and prioritize service calls based on urgency, customer needs, equipment requirements, and operational capacity.
• Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
• Monitor field operations and make real-time adjustments to maximize efficiency and response times.
• Maintain accurate dispatch records, service logs, and operational reports.
• Supervise, coach, and develop dispatchers and dispatch support staff.
• Establish performance standards and service expectations.
• Conduct training on dispatch systems, customer service practices, and company procedures
• Manage employee schedules to ensure appropriate coverage for 24/7 operations.
• Foster a collaborative, customer-focused work environment.

Customer Service & Communication

• Serve as the primary escalation point for customer concerns and service-related issues.
• Coordinate communication between customers, drivers, operators, law enforcement agencies, insurance companies, and commercial accounts.
• Provide accurate service updates, ETAs, and status reports.
• Ensure high levels of customer satisfaction through responsive and professional communication.

Required Qualifications

• High School Diploma or GED required.
• Minimum 3-5 years of dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
• Minimum 2 years of supervisory or management experience.
• Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
• Experience using dispatch software, GPS tracking systems, and fleet management platforms.
• Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).

Physical Requirements

• Ability to work extended periods at a computer and dispatch workstation.
• Ability to respond to operational emergencies outside normal business hours.
• Ability to work evenings, weekends, holidays, and on-call rotations as needed.

Benefits Offered:

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program

EEOC Policy Statement- We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.