Overnight Spanish-Speaking Finance Support Specialist

Wise; United States; Hybrid; USD 13,000 - 15,000; Full time

Benefits offered by this job

On-site work

Hybrid work

Job summary

Wise is seeking a full-time, permanent customer support specialist based in São Paulo, Brazil, to assist Spanish-speaking customers during overnight hours. The role focuses on resolving account and service inquiries within our financial services platform while maintaining compliance and product knowledge.

The position offers on-site or hybrid options with a monthly salary range of 6,680 to 7,700 BRL, reflecting the Latin American support scope and overnight scheduling requirements.

Qualifications

• Fluency in Spanish with clear written and verbal communication.
• Ability to work a fixed overnight shift starting around 3 am.
• Based in or able to work from São Paulo, Brazil, in a permanent arrangement.

Responsibilities

• Respond to customer inquiries in Spanish through support channels during overnight hours.
• Resolve account, transaction, or service-related questions within the financial services product area.
• Document customer interactions and follow escalation procedures when needed.
• Contribute to regional Latin America support team's service quality and response-time goals.
• Maintain up-to-date knowledge of product features, policies, and compliance requirements.

Skills

Spanish fluency

Overnight shift experience

Customer service orientation

Ticketing systems

Tools

Ticketing systems

Job description

Wise is seeking a full-time, permanent customer support specialist based in São Paulo, Brazil, to assist Spanish-speaking customers during overnight hours. The role focuses on resolving account and service inquiries within our financial services platform while maintaining compliance and product knowledge.

The position offers on-site or hybrid options with a monthly salary range of 6,680 to 7,700 BRL, reflecting the Latin American support scope and overnight scheduling requirements.