Customer Support Specialist (Spanish Speaker - Nightime - 3 am shift)

Wise; EE. UU.; Híbrido; USD 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site work

Hybrid work

Descripción de la vacante

Wise is seeking a full-time, permanent customer support specialist based in São Paulo, Brazil, to assist Spanish-speaking customers during overnight hours. The role focuses on resolving account and service inquiries within our financial services platform while maintaining compliance and product knowledge.

The position offers on-site or hybrid options with a monthly salary range of 6,680 to 7,700 BRL, reflecting the Latin American support scope and overnight scheduling requirements.

Formación

• Fluency in Spanish with clear written and verbal communication.
• Ability to work a fixed overnight shift starting around 3 am.
• Based in or able to work from São Paulo, Brazil, in a permanent arrangement.

Responsabilidades

• Respond to customer inquiries in Spanish through support channels during overnight hours.
• Resolve account, transaction, or service-related questions within the financial services product area.
• Document customer interactions and follow escalation procedures when needed.
• Contribute to regional Latin America support team's service quality and response-time goals.
• Maintain up-to-date knowledge of product features, policies, and compliance requirements.

Conocimientos

Spanish fluency

Overnight shift experience

Customer service orientation

Ticketing systems

Herramientas

Ticketing systems

Descripción del empleo

Role overview

A full-time, permanent customer support position based in São Paulo, Brazil, focused on assisting customers of a financial services platform during overnight hours. The role centers on Spanish-language customer interactions and is scheduled around a 3 am shift, supporting a Latin American customer support operation.

Responsibilities

• Respond to customer inquiries in Spanish through the company's support channels during overnight hours.
• Resolve account, transaction, or service-related questions within the financial services product area.
• Document customer interactions and follow established escalation procedures when issues require additional expertise.
• Contribute to the regional Latin America support team's service quality and response-time goals.
• Maintain up-to-date knowledge of product features, policies, and compliance requirements.

Requirements

• Fluency in Spanish, with the ability to communicate clearly in writing and verbally with customers.
• Availability to work a fixed overnight shift that begins around 3 am, on a full-time basis.
• Based in or able to work from São Paulo, Brazil, in a permanent employment arrangement.
• Comfort working in a customer-facing financial services or regulated-industry environment.
• Willingness to learn internal tools, ticketing systems, and product workflows.

Nice to have

• Prior experience in customer support, contact center, or financial services roles.
• Additional language skills relevant to the Latin American market.
• Familiarity with digital banking, payments, or cross-border money movement concepts.

Benefits and work setup

• Permanent, full-time position with a monthly salary range of 6,680 to 7,700 BRL.
• On-site or hybrid work based in São Paulo, Brazil, within a dedicated customer support team.