LatAm Financial Services Support Lead - Early Shift

Wise; EE. UU.; A distancia; USD 20.000 - 24.000; Jornada completa

Descripción de la vacante

Wise is seeking a people-leadership role within its customer support organization, based in São Paulo, Brazil. The position leads an early-shift support team on a permanent, full-time basis, with a posted monthly salary range of BRL 10,100 to 12,300 and a target start date around November 2026.

The role focuses on coaching, performance monitoring, and continuous improvement across Latin America, handling escalations when needed and ensuring coverage targets are met with effective scheduling and

Formación

• Experience leading customer support teams in a regulated or financial services context.
• Strong communicator with teams across LatAm.
• Proven ability to coach agents and drive KPI improvements.

Responsabilidades

• Lead and coach an early-shift customer support team serving financial services inquiries across LatAm.
• Monitor SLA performance, quality scores, and customer satisfaction during the shift.
• Handle escalations and complex cases personally when needed.
• Coordinate scheduling, handoffs, and workload distribution to meet coverage targets.
• Partner with operations leadership to surface recurring issues and drive continuous improvement.

Conocimientos

Team leadership

Coaching

Communication

KPIs

Descripción del empleo

Wise is seeking a people-leadership role within its customer support organization, based in São Paulo, Brazil. The position leads an early-shift support team on a permanent, full-time basis, with a posted monthly salary range of BRL 10,100 to 12,300 and a target start date around November 2026.

The role focuses on coaching, performance monitoring, and continuous improvement across Latin America, handling escalations when needed and ensuring coverage targets are met with effective scheduling and