Overnight Shelter Shift Lead - Jamaica, Queens

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Lantern Community Services is seeking an experienced Shift Supervisor for a single male adult shelter in Jamaica, Queens. The Shift Supervisor is responsible for overseeing designated shelter operations during assigned shifts and supervising a team of Residential Aides.

This role works in close coordination with Social Services, Maintenance, and Security staff to ensure safe and consistent service delivery.

Qualifications

• High School Diploma, HSE, or GED required; Bachelor's degree preferred.
• Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
• At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler's Certificate required or ability to obtain within three (3) months of employment.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Assist with fire drills, emergency response, and facility safety procedures.

Skills

Crises management

Emergency response

Staff supervision

Interpersonal communication

Bilingual English/Spanish

Education

High School Diploma/HSE/GED

Bachelor's degree preferred

F-80 Fire Safety Coordinator certification

NYC Food Handler's Certificate

Tools

Microsoft Word

Excel

Job description

Lantern Community Services is seeking an experienced Shift Supervisor for a single male adult shelter in Jamaica, Queens. The Shift Supervisor is responsible for overseeing designated shelter operations during assigned shifts and supervising a team of Residential Aides.

This role works in close coordination with Social Services, Maintenance, and Security staff to ensure safe and consistent service delivery.