Overnight Shelter Shift Supervisor

Lantern Community Services Inc; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Lantern Community Services in Queens, NY is seeking a Shift Supervisor for a single male adult shelter in Jamaica, working with Shelter Operations staff to ensure safe and compassionate service delivery.

You will oversee daily shelter operations on your shift, supervise Residential Aides, and coordinate with Social Services, Maintenance and Security to support residents’ needs and safety. Prior supervisory shelter experience is required.

Qualifications

• High School Diploma, HSE, or GED required; Bachelor's degree preferred.
• Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
• At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler's Certificate required or ability to obtain within three (3) months of employment.
• Strong interpersonal and written communication skills.
• Bilingual (English/Spanish) preferred.
• CPR/First Aid certification preferred.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
• Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Assist with fire drills, emergency response, and facility safety procedures.
• Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.

Skills

Interpersonal skills

Written communication

Bilingual (English/Spanish)

CPR/First Aid certification

Education

High School Diploma/HSE/GED

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Lantern Community Services in Queens, NY is seeking a Shift Supervisor for a single male adult shelter in Jamaica, working with Shelter Operations staff to ensure safe and compassionate service delivery.

You will oversee daily shelter operations on your shift, supervise Residential Aides, and coordinate with Social Services, Maintenance and Security to support residents’ needs and safety. Prior supervisory shelter experience is required.