Overnight Shelter Shift Supervisor – Queens

Lantern Community Services, Inc.; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Lantern Community Services in Queens, NY seeks an experienced Shift Supervisor for a single male adult shelter. You will oversee shelter operations during assigned shifts and supervise Residential Aides, coordinating with Social Services, Maintenance, and Security for safe service delivery.

The role requires 3+ years shelter experience, 1 year supervisory experience, and certification requirements including Fire Safety and Food Handler’s.

Qualifications

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
• At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to manage crises and emergencies effectively.
• Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.
• Strong interpersonal and written communication skills.
• Demonstrated empathy for vulnerable populations.
• CPR/First Aid certification preferred.

Responsibilities

• Oversee daily shelter operations during shifts, including sign-ins, curfew checks, supply distribution, meals, and inspections.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies.
• Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Assist with fire drills, emergency response, and facility safety procedures.
• Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.

Skills

Interpersonal skills

Written communication

Crisis management

Independence

Empathy

Bilingual (English/Spanish)

Education

High School Diploma/HSE/GED

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Lantern Community Services in Queens, NY seeks an experienced Shift Supervisor for a single male adult shelter. You will oversee shelter operations during assigned shifts and supervise Residential Aides, coordinating with Social Services, Maintenance, and Security for safe service delivery.

The role requires 3+ years shelter experience, 1 year supervisory experience, and certification requirements including Fire Safety and Food Handler’s.