Overnight Shelter Safety & Support Specialist

Catholic Charities; Washington (District of Columbia); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan with company match

Paid time off

Tuition reimbursement

Employee referral bonus

Job summary

Catholic Charities of the Archdiocese of Washington is seeking a Shelter Monitor to support clients in shelter facilities within the Housing and Homeless Services department. You will monitor daily shelter activities, enforce rules, conduct bed assignment and intake, and maintain professional, trauma-informed interactions with guests and staff.

Responsibilities include crisis intervention, de-escalation, incident reporting, and collaboration with security and management to ensure safety and

Qualifications

• High School diploma or GED required.
• Six months experience in human services or customer service, preferably with persons who have experienced homelessness.
• Knowledge of customer service principles and processes.

Responsibilities

• Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
• Provide urgent reports directly to the supervisor or manager via phone, when necessary, all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security.
• Maintain ongoing communication with team members on-site, supervisor and management staff, janitorial, and security personnel to ensure the safety of clients and staff.
• Provide crisis intervention for clients at the facility such as conflict resolution, de-escalation, CPR, first aid, administering NARCAN as appropriate, calling 911, and completing unusual incident reports (UIRs) on the DC Department of Human Services incident reporting system.
• Assist with client, staff, and facility issues using superior customer service skills through respectful and professional language and demeanor. Utilize CPI de-escalation approach, contacting 911, incident reporting, etc.
• Enforce established program rules and regulations, especially client rights and Homeless Services Reform Act onsite. Mediate and resolve conflict among shelter guests. Complete rule violation forms for shelter guests as appropriate.
• Enhance the client experience by creating a hospitable and customer-oriented environment.
• Report facility maintenance needs to the supervisor or assigned program staff and/or via the web-based portal or internal reporting process following the emergency facility maintenance reporting protocol.
• Assist with the maintenance of shelter storage areas. Report shelter supply inventory needs to the responsible supervisor or assigned staff.
• Assist in providing safe storage and ready access for the client's self-administration of medication, as needed.
• Perform Facility Emergency Response and Continuity of Operations assignments by facilitating and/or participating in emergency facility drills such as fire drills, lockdowns, environmental hazard drills, etc.
• Distribute supplies and in-kind donations to clients.
• Distribute and collect bed sheets and blankets to shelter guests. Perform laundry duties of bed sheets during shift.
• Distribute in-kind donations and/or supplies as appropriate and when available directly to shelter guests including providing emergency food, clothing, hygiene supplies, etc., following logbook and shelter policy guidelines.
• Assist with receipt of daily delivered guest meals, and provide ServSafe monitoring of meals before meal distribution to shelter guests. Provide daily meal quality status reports to the funder via a web-based system.
• Assist in maintaining the cleanliness of the facility including clean up sweeping, mopping, emptying trash, cleaning surfaces, cleaning up spills, etc.).
• Participate in the program's quarterly quality improvement (CQI) process to deliver and improve operations and best practices on site.
• Perform all other job-related duties as assigned.

Skills

Customer service

Computer skills

De-escalation

Education

High School diploma or GED

Tools

Office 365

Web-based database software

Windows PC

Job description

Catholic Charities of the Archdiocese of Washington is seeking a Shelter Monitor to support clients in shelter facilities within the Housing and Homeless Services department. You will monitor daily shelter activities, enforce rules, conduct bed assignment and intake, and maintain professional, trauma-informed interactions with guests and staff.

Responsibilities include crisis intervention, de-escalation, incident reporting, and collaboration with security and management to ensure safety and