Overnight Shelter Safety Specialist

Catholic-Charities-of-the-Archdiocese-of-Washington; Washington (District of Columbia); Presencial; USD 21 000 - 28 000; Tempo parcial

Resumo da oferta

Catholic Charities of the Archdiocese of Washington is seeking a Seasonal Shelter Monitor to support the hypothermia shelter at the 801 East Men’s Shelter. The role monitors overnight operations, enforces rules, performs intake, and maintains safety in a trauma-informed, housing-first approach.

You will conduct rounds, log entries, provide crisis intervention and referrals, coordinate with staff and funders, and help with meals, supplies, and emergency drills while upholding program standards.

Qualificações

• High School diploma or GED required.
• Six months experience in human services or customer service, preferably with persons who have experienced homelessness.
• Strong customer service principles.
• Proficient in PC Windows/Office 365 and web-based databases.
• Ability to work under pressure.

Responsabilidades

• Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
• Urgently report all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security directly to the supervisor or manager, including via phone, when necessary.
• Maintain ongoing communication with on-site team members, supervisor and management staff, and janitorial and security personnel to ensure the safety of clients and staff.
• Provide crisis intervention for clients at the facility including but not limited to conflict resolution, de-escalation, CPR, first aid, administrating NARCAN as appropriate, calling 911, and completing unusual incident reports (UIRs) on the DC Department of Human Services incident reporting system.
• Assist with client, staff, and facility issues using superior customer service skills through respectful and professional language and demeanor.
• Utilize Crisis Prevention Institute (CPI) de-escalation techniques, contact 911, and complete and submit incident reports as necessary.
• Enforce established program rules and regulations, especially client rights and the Homeless Services Reform Act. Mediate and resolve conflict among shelter guests. Complete rule violation forms for shelter guests as appropriate.
• Enhance the client experience by creating a hospitable and customer-oriented environment.
• Report facility maintenance needs to the supervisor, assigned program staff, via the web-based portal per the established reporting procedures, or emergency facility maintenance reporting protocol as appropriate.
• Assist with the maintenance of shelter storage areas. Report shelter supply inventory needs to the responsible supervisor or assigned staff.
• Assist in providing safe storage and ready access for the client’s self-administration of medication, as needed.
• Perform Facility Emergency Response and Continuity of Operations assignments by facilitating and/or participating in emergency facility drills such as fire drills, lockdowns, environmental hazard drills, etc.
• Distribute and collect bed sheets and blankets to shelter guests. Perform laundry duties of bed sheets during shift.
• Distribute in-kind donations and/or supplies to shelter guests including providing emergency food, clothing, hygiene supplies, etc., following logbook and shelter policy guidelines.
• Receive and distribute daily guest meals and provide ServSafe monitoring of meals before meal distribution to shelter guests. Provide daily meal quality status reports to the funder via a web-based system.
• Maintain the cleanliness of the facility including clean up sweeping, mopping, emptying trash, cleaning surfaces, cleaning up spills, etc.).
• Participate in the program’s quarterly quality improvement (CQI) process to deliver and improve operations and best practices on site.

Conhecimentos

Customer service

Computer skills

Stress management

Formação académica

High School diploma or GED

Ferramentas

Office 365

Web-based databases

Descrição da oferta de emprego

Catholic Charities of the Archdiocese of Washington is seeking a Seasonal Shelter Monitor to support the hypothermia shelter at the 801 East Men’s Shelter. The role monitors overnight operations, enforces rules, performs intake, and maintains safety in a trauma-informed, housing-first approach.

You will conduct rounds, log entries, provide crisis intervention and referrals, coordinate with staff and funders, and help with meals, supplies, and emergency drills while upholding program standards.