Overnight Shelter Safety & Intake Specialist

Catholic Charities DC; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, prescriptions, dental and vis

Retirement plan with company match

Paid vacation, sick and personal leave

Tuition reimbursement

Job summary

Catholic Charities DC is seeking a Shelter Monitor to support clients in our housing facilities. You will perform overnight bed checks, intake, rounds, and essential log entries to ensure safety and order.

Responsibilities include crisis de-escalation, incident reporting, and coordination with staff. A High School diploma or GED and some human services experience are required for this on-site role in Washington, DC.

Qualifications

• High School diploma or GED required.
• Six months experience in human services or customer service.
• Knowledge of customer service principles.
• Proficient with PC/Windows/Office 365 and web-based databases.

Responsibilities

• Perform bed check-in and intake for clients overnight.
• Conduct hourly facility rounds and log entries.
• Provide crisis intervention and de-escalation as needed.
• Complete incident reports and communicate with supervisor.
• Maintain a clean, safe shelter environment and assist with meals.

Skills

Customer service

Computer literacy

Education

High School diploma or GED

Tools

Office 365

Web-based database software

Job description

Catholic Charities DC is seeking a Shelter Monitor to support clients in our housing facilities. You will perform overnight bed checks, intake, rounds, and essential log entries to ensure safety and order.

Responsibilities include crisis de-escalation, incident reporting, and coordination with staff. A High School diploma or GED and some human services experience are required for this on-site role in Washington, DC.