Overnight Shelter Advocate & Crisis Support

Catholic Charities DC; Washington (District of Columbia); On-site; USD 22,000 - 26,000; Part time

Job summary

Catholic Charities of the Archdiocese of Washington is seeking a Shelter Monitor (Seasonal) to support clients at the 801 East Men’s Shelter within the Housing and Homeless Services (HHS). The role monitors nightly shelter operations, enforces rules, conducts intake, and maintains a safe, trauma-informed environment aligned with Housing First principles.

Responsibilities include overnight bed check-ins, log entries, crisis intervention, de-escalation, coordination with staff, and reporting

Qualifications

• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who have experienced homelessness.

Responsibilities

• Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and log entries throughout assigned shifts.
• Urgently report all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security directly to the supervisor or manager, including via phone, when necessary.
• Maintain ongoing communication with on-site team members, supervisor and management staff, and janitorial and security personnel to ensure the safety of clients and staff.
• Provide crisis intervention for clients at the facility including conflict resolution, de-escalation, CPR, first aid, administering NARCAN as appropriate, calling 911, and completing unusual incident reports.

Skills

Customer service

Computer skills

Working under pressure

Education

High School diploma or GED

Tools

Office 365

Web-based database

Job description

Catholic Charities of the Archdiocese of Washington is seeking a Shelter Monitor (Seasonal) to support clients at the 801 East Men’s Shelter within the Housing and Homeless Services (HHS). The role monitors nightly shelter operations, enforces rules, conducts intake, and maintains a safe, trauma-informed environment aligned with Housing First principles.

Responsibilities include overnight bed check-ins, log entries, crisis intervention, de-escalation, coordination with staff, and reporting