Overnight Shelter Operations Specialist (Trauma-Informed Safety)

Addison County; Middlebury (VT); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Accrued PTO

Employee Assistance Program (EAP)

Job summary

Charter House Coalition is seeking an overnight Night Shelter Operations staff member to help run essential shelter operations in Middlebury, Vermont. This part-time, in-person role focuses on safety, security, and the well-being of shelter guests during overnight shifts.

You will work with shelter staff, volunteers, and on-call teams to ensure trauma-informed, policy-compliant operations, accurate shift reporting, and calm crisis response in line with HOP emergency shelter standards.

Qualifications

• Two years of experience or a combination of education and experience supporting shelter operations or crisis response.
• Compassion and understanding for shelter guests.
• Clear communication and ability to follow safety procedures to maintain a calm, safe environment.
• Knowledge of local resources and service providers.
• Experience with crisis intervention and trauma-informed care.

Responsibilities

• Provide supportive, respectful presence for shelter guests during overnight stays.
• Maintain professional, trauma-informed relationships and appropriate boundaries.
• Review guest-facing agreements and shelter policies for consistent implementation.
• Uphold quiet hours, curfew and overnight behavior expectations, addressing safety concerns as needed.
• Conduct security monitoring of interior/exterior areas to maintain safety.
• Coordinate with on-call staff regarding illnesses, mental health concerns, safety issues, or emergencies.
• Maintain confidentiality of shelter guests.
• Assist with administrative tasks such as documentation, scheduling, or data entry.
• Participate in staff meetings, training, and supervision as requested.

Skills

Crisis intervention

Trauma-informed care

De-escalation

Communication skills

Teamwork

Tech proficiency

Tools

Microsoft Office

Job description

Charter House Coalition is seeking an overnight Night Shelter Operations staff member to help run essential shelter operations in Middlebury, Vermont. This part-time, in-person role focuses on safety, security, and the well-being of shelter guests during overnight shifts.

You will work with shelter staff, volunteers, and on-call teams to ensure trauma-informed, policy-compliant operations, accurate shift reporting, and calm crisis response in line with HOP emergency shelter standards.