Night Shelter Monitor & Crisis Response

Catholic Charities of the Archdiocese of Washington; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Robust professional development

Medical, prescriptions, dental and–ve

Paid vacation and holidays

Job summary

Catholic Charities of the Archdiocese of Washington (CCADW) seeks a Shelter Monitor to support clients in shelter facilities within the Housing and Homeless Services Department. You will monitor nightly shelter activities, enforce rules, perform intake, and log incidents to ensure a safe, trauma-informed, housing-first environment.

The role requires crisis intervention, coordination with staff, and compassionate, professional communication with clients, staff, funders, and partners.

Qualifications

• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who have experienced homelessness.

Responsibilities

• Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
• Provide crisis intervention for clients at the facility such as conflict resolution, de-escalation, CPR, first aid, administrating NARCAN as appropriate, calling 911, and completing unusual incident reports (UIRs) on the DC Department of Human Services incident reporting system.
• Maintain ongoing communication with team members on-site, supervisor and management staff, janitorial, and security personnel to ensure the safety of clients and staff.

Skills

Customer service

Crisis de-escalation

Emergency response

Education

High School diploma or GED

Tools

Windows OS

Office 365

Web-based database

Job description

Catholic Charities of the Archdiocese of Washington (CCADW) seeks a Shelter Monitor to support clients in shelter facilities within the Housing and Homeless Services Department. You will monitor nightly shelter activities, enforce rules, perform intake, and log incidents to ensure a safe, trauma-informed, housing-first environment.

The role requires crisis intervention, coordination with staff, and compassionate, professional communication with clients, staff, funders, and partners.