Overnight Shelter Guardian & Crisis Support

Catholic Charities; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

Catholic Charities of the Archdiocese of Washington seeks a Seasonal Shelter Monitor for the hypothermia shelter at the 801 East Men’s Shelter. The role oversees nightly operations, enforces rules, conducts bed check-ins, and maintains a safe, trauma-informed environment for guests.

Prior customer service or human-services experience is preferred. You will collaborate with staff to de-escalate conflicts, document incidents, coordinate with emergency services, and support meal and supply

Qualifications

• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who have experienced homelessness.

Responsibilities

• Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
• Urgently report all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security directly to the supervisor or manager.
• Maintain ongoing communication with on-site team members, supervisor and management staff, and janitorial and security personnel to ensure the safety of clients and staff.
• Provide crisis intervention for clients including conflict resolution, de-escalation, CPR, first aid, administering NARCAN as appropriate, calling 911, and completing unusual incident reports.

Skills

Customer service

Computer skills

Pressure handling

Education

High School diploma or GED

Tools

Office 365

Web-based database

Job description

Catholic Charities of the Archdiocese of Washington seeks a Seasonal Shelter Monitor for the hypothermia shelter at the 801 East Men’s Shelter. The role oversees nightly operations, enforces rules, conducts bed check-ins, and maintains a safe, trauma-informed environment for guests.

Prior customer service or human-services experience is preferred. You will collaborate with staff to de-escalate conflicts, document incidents, coordinate with emergency services, and support meal and supply