Evening Security Dispatch & Performance Monitor

Protos Security; Roanoke (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k)

Paid time off

Employee assistance program

FSA/HSA

Coffee

Job summary

Protos Security seeks a Performance Monitoring Coordinator for its Roanoke, VA on-site team. The role serves as the primary contact for guards, officers, vendors, and clients, monitoring activity and ensuring service continuity.

The position emphasizes strong communication, problem-solving, and customer service skills in a fast-paced environment. Evening shift, 4pm–12am, on-site operations with cross-functional collaboration.

Qualifications

• High school diploma or equivalent required.
• 1+ year in dispatch, security ops, customer service, call center, or fast-paced client-facing environment.
• Experience monitoring field operations or supporting remote personnel preferred.
• Experience handling high call volumes and time-sensitive situations.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for guards, officers, vendors, clients, and internal partners.
• Monitor tours, schedules, and on-site activity to ensure coverage and timely response to exceptions.
• Identify attendance and coverage issues and coordinate follow-up with relevant teams.
• Provide real-time operational support and guidance to guards and officers.
• Communicate status updates to clients and address service concerns.
• Collaborate with vendors to resolve staffing and operational issues.
• Document incidents, attendance, and operational activities accurately in systems.
• Prioritize multiple tasks in a fast-paced dispatch environment.
• Apply policies and escalate concerns when appropriate.

Skills

Dispatch operations

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch software

Job description

Protos Security seeks a Performance Monitoring Coordinator for its Roanoke, VA on-site team. The role serves as the primary contact for guards, officers, vendors, and clients, monitoring activity and ensuring service continuity.

The position emphasizes strong communication, problem-solving, and customer service skills in a fast-paced environment. Evening shift, 4pm–12am, on-site operations with cross-functional collaboration.