Overnight Security Officer - Calm, Guest-Focused Protector

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance

Retirement savings plan

Professional development

Tuition/ Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Security Officer to help create a safe, secure, and welcoming environment for guests and colleagues. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver outstanding customer service.

This role requires strong situational awareness, professional judgment, and calmness under pressure as you patrol, report, and coordinate with emergency services to ensure a secure property.

Qualifications

• High school diploma or equivalent required.
• Previous security, hospitality, or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to remain calm and professional in emergencies.
• Excellent observation, problem-solving and report-writing skills.
• Ability to stand, walk and patrol the property for extended periods.
• Basic computer skills and experience with security systems preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain a visible, professional presence to promote safety and security.
• Conduct routine patrols of facilities and grounds to identify risks.
• Respond quickly to emergencies, alarms, and incidents.
• Investigate, document, and report on incidents and damages.
• Enforce policies while handling situations with discretion and respect.
• Assist with lost and found procedures and documentation.
• Provide information and directions to guests and colleagues.
• Coordinate with local law enforcement and emergency responders as needed.
• Monitor surveillance and security equipment to identify threats.
• Support events by maintaining a safe environment during high activity.

Skills

Communication

Guest service

Emergency response

Report writing

Observation

Teamwork

Education

High school diploma

Tools

Security systems

Job description

Hyatt Regency Phoenix is seeking a Security Officer to help create a safe, secure, and welcoming environment for guests and colleagues. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver outstanding customer service.

This role requires strong situational awareness, professional judgment, and calmness under pressure as you patrol, report, and coordinate with emergency services to ensure a secure property.