Overnight Ops Associate: Security, Maintenance & Housekeeping

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts in Phoenix seeks an overnight associate to support Security, Housekeeping and Engineering across a busy hotel. You will patrol, assist with basic maintenance, and help ensure guest safety and property presentation.

The role requires 2+ years in hotel operations, ability to obtain required certifications, and strong English communication. You will work nights, coordinate with teams, and help maintain high service standards.

Qualifications

• Minimum 2 years in hotel security, housekeeping or engineering.
• Must obtain Unarmed AZ Department of Public Safety Security guard certification.
• Must obtain CPR and AED certification.
• Must obtain Food Handler and TIPS certifications.
• Clear English communication, both written and verbal.
• High school diploma or GED equivalent.
• Ability to de-escalate conflict and handle difficult people.
• Knowledge of MS Outlook and Word.

Responsibilities

• Patrol property inside and outside perimeter to identify security risks.
• Maintain order with guests and visitors in a calm, persuasive manner.
• Coordinate response to emergencies such as fire or hazards.
• Train night shift on emergency preparedness plan.
• Assist with preventative maintenance and work orders (lighting, locks, tiles).
• Check electrical systems (AC, TVs, lighting) and basic repairs.
• Stock supply closets and assist room attendants with carts.
• Perform housekeeping tasks (cleaning, vacuuming, mopping).

Skills

English communication

De-escalation

Attention to detail

Integrity

Education

High school diploma or GED

Tools

MS Outlook

MS Word

Job description

Crescent Hotels & Resorts in Phoenix seeks an overnight associate to support Security, Housekeeping and Engineering across a busy hotel. You will patrol, assist with basic maintenance, and help ensure guest safety and property presentation.

The role requires 2+ years in hotel operations, ability to obtain required certifications, and strong English communication. You will work nights, coordinate with teams, and help maintain high service standards.