Overnight Rooms Supervisor

Park Hyatt Los Cabos at Cabo del Sol; Culver City (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ seeks an Overnight Supervisor to lead Rooms Division operations across Front Office and Housekeeping. You will serve as a trusted partner to other hotel departments, ensuring timely, professional service and exceptional guest experiences.

You will supervise, train and coach Front Office and Housekeeping teams during evening and overnight shifts, handle guest requests and complaints, and assist with overnight audit duties as

Qualifications

• At least 1 year of experience in Front Desk, Guest Service, or similar hospitality roles.
• Supervisory experience preferred.
• Experience overseeing Front Office and Housekeeping operations preferred.
• Excellent personal presentation and interpersonal skills.
• Strong communication, organization, leadership and problem-solving skills.

Responsibilities

• Serve as Rooms Division point of contact during evening and overnight shifts, providing leadership across Front Office and Housekeeping.
• Supervise, train, coach, and support Front Office and Housekeeping colleagues; manage shift coverage.
• Oversee PM Housekeeping operations, guest requests, room readiness, public area coverage, and evening tasks.
• Monitor Housekeeping workflow and adjust priorities based on occupancy, VIP arrivals, late arrivals, guest requests, and needs.
• Follow up on unfinished work and verify completion of end-of-shift responsibilities for staff.
• Welcome and assist guests at check-in/check-out, provide hotel and local information, and ensure a warm experience.
• Manage guest complaints, compliments, billing requests with professionalism and follow-through.
• Coordinate with Engineering, Security and other departments to log, address, and follow up on issues.
• Assist with overnight audit responsibilities including reviewing Front Office work, guest accounts and daily activity.
• Act as Manager on Duty in absence of management and uphold Hyatt service standards.

Skills

Front Desk Experience

Supervisory Experience

Guest Service

Communication Skills

Leadership

Problem Solving

Overnight Audit

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

We are seeking an Overnight Supervisor to support our Rooms Division by providing operational leadership and hands‑on support across Front Office and Housekeeping. This role will also serve as a liaison and trusted partner to other hotel departments, including Engineering and Security, facilitating clear communication and coordinated follow‑through to support seamless operations and exceptional guest experiences. The Overnight Supervisor will oversee the Front Office and evening housekeeping teams during assigned shifts, ensuring that service is timely, professional, and in compliance with hotel standards.

The hourly rate for this position is $35.00.

Job Responsibilities include but are not limited to:

Serve as the primary Rooms Division point of contact during assigned evening and overnight shifts, providing operational leadership and hands‑on support across Front Office and Housekeeping.

Supervise, train, coach, and support Front Office and Housekeeping colleagues, including directing daily work, resolving issues, and providing shift coverage as business needs require.

Oversee PM Housekeeping operations, including guest‑request deliveries, room readiness, public area coverage, and the timely completion of evening assignments in accordance with hotel standards.

Monitor Housekeeping workflow, coverage, and room status throughout the evening and overnight hours, adjusting priorities based on occupancy, VIP arrivals, late arrivals, guest requests, and operational needs.

Follow up on incomplete or outstanding work and verify the completion of end‑of‑shift responsibilities for public area attendants, housepersons, and other PM Housekeeping colleagues.

Welcome and assist arriving and departing guests by completing check‑in and check‑out procedures, responding to requests, providing hotel and local information, and ensuring a warm, professional experience.

Manage guest complaints, compliments, billing requests, and other concerns with professionalism, empathy, and appropriate follow‑through.

Partner with Engineering, Security and other hotel departments to coordinate guest needs, communicate operational priorities, and ensure maintenance and service issues are properly logged, addressed, and followed up on.

Assist with or complete overnight audit responsibilities as assigned, including reviewing Front Office work, guest accounts, billing, cash transactions, reports, and daily financial activity.

Act as Manager on Duty in the absence of management, uphold Hyatt and The Shay service standards, and complete all other tasks and duties as assigned.

Qualifications

• At least one year of experience as a Front Desk Agent, Guest Service Agent, or in a comparable hospitality or customer service role; supervisory experienced preferred.
• Experience supporting or overseeing Front Office and Housekeeping operations preferred.
• Previous overnight or Night Audit experience helpful but not required.
• Excellent personal presentation and interpersonal skills.
• Positive and professional demeanor with a cheerful, dependable, and caring approach.
• Strong communication, organization, leadership, and problem‑solving skills.
• Ability to work independently while maintaining strong communication with other hotel departments.
• Ability and willingness to provide hands‑on support in both Front Office and Housekeeping as needed.
• Strong attention to detail and ability to accurately handle guest information and financial transactions.
• Ability to provide exceptional guest service in a fast‑paced environment.

Hyatt Regency Morristown at Headquarters Plaza | Morristown , NJ , US

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