Overnight Rooms & Front Office Operations Manager

Omni Hotels & Resorts; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Office Supervisor at the Omni Houston Hotel to support and guide front office operations, guest services, and related departments in delivering exemplary service. You will work closely with the Director of Front Office, manage nightly ops, mentor associates, ensure SOPs and safety protocols are followed, and help train staff to uphold Omni standards.

The ideal candidate brings leadership, a calm presence during busy periods, and a solid understanding of

Qualifications

• Prior front office or housekeeping leadership experience preferred.
• Experience with Opera Cloud, Canary, and Synergy preferred.
• Flexible schedule including nights, weekends, and holidays.
• Ability to stand for the duration of scheduled shifts.
• Strong customer service, detail-oriented, and organized.
• Knowledge of property management systems and related software.

Responsibilities

• Ensure all arriving and departing guests receive exceptional customer service while supporting Front Office operations in accordance with Omni standards.
• Communicate continuously with all department managers, with emphasis on nightly communication with the Night Audit team and support late night arrivals.
• Assist in resolving guest complaints, ensuring a satisfactory outcome and maintaining guest confidence.
• Understand and lead all emergency procedures and security protocols.
• Maintain familiarity with hotel computer systems for training, maintenance, and troubleshooting.
• Participate in guest engagement meetings and respond to Medallia alerts.
• Conduct daily property walks to monitor operations and resolve inconsistencies.
• Oversee Front Office, Guest Services, Housekeeping, and Security, while supporting PM F&B managers as needed.
• Adhere to financial audit compliance and review daily journal transactions and cash handling closures.
• Adhere to all Front Office systems, controls, and assigned areas of responsibility.
• Ensure representation at Safety and Issue Prevention meetings.
• Conduct MOS Checklists for associates monthly.
• Facilitate a monthly department meeting.
• Review and train associates on brand standards monthly.
• Ensure SOP reviews lead to prompt resolution of identified items.
• Verify overnight shift standards are maintained.
• Maintain broad knowledge of hotel services and amenities.
• Understand reservations processes and special packages.
• Ensure departmental cleanliness and organization.
• Cover shifts in other operational areas when required.
• Complete weekly supply inventories to ensure proper par levels.
• Collaborate with the Loyalty Ambassador to ensure select guest experiences are tracked and delivered.

Skills

Leadership experience

Customer service

Multitasking

Attention to detail

Microsoft Office

Tools

Opera Cloud

Canary

Synergy

Job description

Omni Hotels & Resorts is seeking a Front Office Supervisor at the Omni Houston Hotel to support and guide front office operations, guest services, and related departments in delivering exemplary service. You will work closely with the Director of Front Office, manage nightly ops, mentor associates, ensure SOPs and safety protocols are followed, and help train staff to uphold Omni standards.

The ideal candidate brings leadership, a calm presence during busy periods, and a solid understanding of