Dispatcher

Reliable Towing; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Performance bonuses

Career growth

Training and support

Team-oriented environment

Job summary

Reliable Towing is seeking a dependable Towing Dispatcher to join our growing team. This fast-paced role requires strong communication, sound judgment, and the ability to manage several calls and drivers at once.

The dispatcher serves as the link between customers, law enforcement, commercial accounts, and our drivers. The right candidate will stay calm under pressure, provide excellent service, and keep calls moving safely and efficiently.

Qualifications

• Strong telephone and customer-service skills.
• Excellent communication, organization, and multitasking abilities.
• Dependable, punctual, and able to work independently.
• Comfortable using computers, email, maps, and dispatching software.
• Able to make quick decisions in a fast-paced environment.
• Professional attitude and attention to detail.
• Towing, transportation, dispatch, or call-center experience preferred but not required.
• Knowledge of local road systems is helpful.

Responsibilities

• Answer incoming calls professionally and gather accurate information.
• Dispatch the appropriate driver, truck, and equipment for each call.
• Coordinate towing assignments for light-, medium-, and heavy-duty jobs.
• Track driver locations, availability, job status, and ETA.
• Enter complete and accurate call information into Towbook.
• Communicate clearly with customers, drivers, law enforcement, and accounts.
• Monitor scheduled calls, emails, and transportation boards.
• Provide customers with timely and accurate updates.
• Verify job details, charges, payment status, and completion information.
• Maintain organized records and provide a complete shift handoff.
• Handle high call volumes and changing priorities calmly and professionally.

Skills

Customer service

Multitasking

Communication

Independent work

Decision making

Tools

Dispatch software

Job description

Job Description

Reliable Towing is seeking a dependable, motivated, and organized Towing Dispatcher to join our growing team. This is a fast-paced position that requires strong communication, sound judgment, and the ability to manage several calls and drivers at once.

Our dispatchers are the connection between customers, law enforcement agencies, commercial accounts, and our drivers. The right candidate will remain calm under pressure, provide excellent customer service, and keep calls moving safely and efficiently.

Responsibilities

• Answer incoming calls professionally and gather accurate information
• Dispatch the appropriate driver, truck, and equipment for each call
• Coordinate light-, medium-, and heavy-duty towing assignments
• Track driver locations, availability, job status, and estimated arrival times
• Enter complete and accurate call information into Towbook
• Communicate clearly with customers, drivers, law enforcement, and commercial accounts
• Monitor scheduled calls, emails, and transportation boards
• Provide customers with timely and accurate updates
• Verify job details, charges, payment status, and completion information
• Maintain organized records and provide a complete shift handoff
• Handle high call volumes and changing priorities calmly and professionally

Qualifications

• Strong telephone and customer-service skills
• Excellent communication, organization, and multitasking abilities
• Dependable, punctual, and able to work independently
• Comfortable using computers, email, maps, and dispatching software
• Able to make quick decisions in a fast-paced environment
• Professional attitude and attention to detail
• Towing, transportation, dispatch, or call-center experience is preferred but not required
• Knowledge of the Northern Idaho and Spokane-area road systems is helpful

What We Offer

• Competitive pay
• Benefits
• Performance bonuses
• Career-growth opportunities
• Training and support
• A team-oriented work environment
• The opportunity to grow with an established and expanding towing company

Reliable Towing operates around the clock, so applicants must be dependable and available for their assigned schedule. Some positions may include evenings, weekends, or holidays.