Overnight Retail Stock & Customer Service Associate

Michaels Stores; Woodside (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision insurance

Commuter benefits

Tuition assistance

Job summary

Michaels is hiring at the Queens-Woodside, NY location for a Retail Team Member to deliver friendly service and help customers find what they need. You will handle checkout, assist with merchandise and store recovery, and participate in omnichannel tasks like BOPIS and SFS when needed.

Ideal candidates bring retail or customer service experience, a positive attitude, and the ability to stand for long periods while stocking, unloading trucks, and keeping shelves in stock.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards and enroll them.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs).
• Complete merchandise recovery and store maintenance, including returns.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and company policies; maintain professional conduct.

Skills

Customer service

Cash handling

Job description

Michaels is hiring at the Queens-Woodside, NY location for a Retail Team Member to deliver friendly service and help customers find what they need. You will handle checkout, assist with merchandise and store recovery, and participate in omnichannel tasks like BOPIS and SFS when needed.

Ideal candidates bring retail or customer service experience, a positive attitude, and the ability to stand for long periods while stocking, unloading trucks, and keeping shelves in stock.