Night Stock & Customer Service Associate

Michaels Stores; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with employer match

Job summary

The Michaels Companies Inc. operates a Michaels store at Queens-Woodside, NY. This role focuses on delivering friendly customer service, helping shoppers find products, and ensuring a fast checkout experience.

Team members assist with truck unloading, stocking, and planogram duties while promoting rewards programs and embracing omnichannel processes like BOPIS and SFS. The position emphasizes safety, policy compliance, and cross-training in framing services.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout and handle cash to standards.
• Enroll customers in the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain in-stock store and merchandise recovery including returns.
• Support store safety and shrink programs.
• Follow SOPs and company policies accordingly.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Sales driven

Tools

POS systems

Job description

The Michaels Companies Inc. operates a Michaels store at Queens-Woodside, NY. This role focuses on delivering friendly customer service, helping shoppers find products, and ensuring a fast checkout experience.

Team members assist with truck unloading, stocking, and planogram duties while promoting rewards programs and embracing omnichannel processes like BOPIS and SFS. The position emphasizes safety, policy compliance, and cross-training in framing services.