Overnight Residential Services Supervisor

Chileda, Inc.; La Crosse (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Chileda, Inc. is seeking a 3rd Shift Manager to ensure safety and smooth operations during the overnight shift. You will work with multiple departments to ensure adequate staffing and effective program delivery for residents with developmental needs.

You will lead staff during shifts, enforce procedures, manage crises, and coordinate with health, education, and residential teams to support resident care and educational activities.

Qualifications

• Must possess a Bachelor's degree in human services field or at least 3 years of supervisory experience in working with people with developmental disabilities in licensed care.
• Strong verbal and written communication abilities.
• Must possess a minimum of intermediate computer skills and other software.
• Must demonstrate leadership ability and a positive can-do attitude.
• Ability to handle crisis situations in a safe and effective manner.
• Experience working with individuals with developmental disabilities.

Responsibilities

• Work collaboratively with all departments and teams to promote respect, learning, safety, collaboration, and compassion through daily shift operations.
• Know and follow all procedures, including attendance procedures, incident report procedures, emergency intervention procedures, crisis response procedures, serious incident report procedures, etc.
• Remain current on Emergency Preparedness and Disaster Planning, with the ability to implement these systems when needed. Maintain the ability to direct staff and residents during times of emergency.
• Work collaboratively with other Shift Managers to plan for appropriate coverage of supervision.
• Coordinate with program staff to ensure appropriate coverage for residential programming, educational programming, and community outings
• Develop and maintain daily staff assignments and transition schedules for assigned shifts. Assign staff to areas in which they are trained and competent to work in.
• Proactively create campus schedules to prepare for the upcoming shifts.
• Ensure your personal schedule is consistently updated in outlook.
• Work collaboratively with other Shift Managers and Scheduling Coordinator to call and message staff when staffing shortages occur due to staff absences.
• Review time management software daily, documenting all attendance concerns, including trainings and failing to punch in or out on a daily basis. Follow up with staff as deemed necessary in the attendance procedure.
• Provide active supervision of Chileda's campus by completing frequent laps at designated times to supervise employees working during assigned shifts.
• Monitor employees to ensure all aspects of resident care and treatment are being implemented consistently and thoroughly, providing feedback to employees as needed following Chileda's Performance Counseling Procedure.
• Ensure all supervised employees adhere to Chileda Policies and Procedures.
• Respond to help calls and support staff during crisis.
• Provide instructions for employees to seek medical attention when needed for workplace injuries and follow-up with employees who may need light-duty work.
• Review, sign, and ensure Employee Accident Reports are completed thoroughly and submitted in Client Management Software.
• Work with the Health & Wellness Care Staff on duty to report any relevant emergencies to agency administrators, parents/ guardians, licensing agents, and social workers.
• Communicate any Serious Incidents, including allegations of abuse/neglect and grievances, to the appropriate staff members immediately.
• Work with the Client's Rights Specialists to conduct investigations, complete documentation, and report to appropriate parties regarding student grievance and resident rights concerns relevant to the assigned shift.
• Communicate information from the shift to the next Shift Manger regarding incidents, serious incidents, allegations of abuse/neglect, staff incidents, and emergency interventions.
• Communicate information from the shift to the next Health and Wellness staff regarding any potential Serious Incident Reports, 24 Hour Checks, and student interventions.
• Complete shift exit report at the end of assigned shift, including student census, serious incidents, and emergency interventions.
• Report broken or damaged items to the Director of Buildings and Grounds, Director of IT, Education Manager, Residential Manager, and Director of Residential Services.
• Ensure documentation is completed for all incidents, serious incidents, and emergency interventions during assigned shifts.
• Update Direct Support Professional schedules in iSolved as needed to reflect changes due to staff switches and for staff needing to make up missed hours or shifts.
• Work with other Shift Managers, House Managers, and Staff Development Manager to support orientation, mentorships, and retraining occurrences as needed.
• Act as the shift liaison with parents in the absence of Case Managers, receptionist, and education administration.
• Attend and participate in team meetings as identified by the direct supervisor.
• Ensure that the supervisor's cell phone is in working order and on at all times during the shift.
• Assist staff with Client Management Software login issues.
• Collaborate with other managers and teachers to facilitate staff breaks.
• Fill the role of a DSP as needed.
• Other duties as assigned by supervisor.

Skills

Leadership

Crisis management

Communication

Computer skills

Education

Bachelor's degree in human services

3+ years supervisory experience

Tools

Client Management Software

iSolved

Job description

Chileda, Inc. is seeking a 3rd Shift Manager to ensure safety and smooth operations during the overnight shift. You will work with multiple departments to ensure adequate staffing and effective program delivery for residents with developmental needs.

You will lead staff during shifts, enforce procedures, manage crises, and coordinate with health, education, and residential teams to support resident care and educational activities.