Overnight Remote Customer Service Specialist

TigerTel; United States; Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacations

RRSP contributions

Dental Insurance

Vision Insurance

Job summary

TigerTel is seeking a reliable and dedicated Overnight Customer Service Representative to join our remote team operating from New Brunswick. You will handle inbound calls for multiple clients in a fast-paced, high-volume environment, delivering empathetic and professional service around the clock.

Ideal candidates possess strong English communication, a minimum typing speed of 35 WPM, and solid Windows-based computer skills. Full-time remote role with stable attendance and weekend availability.

Qualifications

• Empathetic, polite and professional on every call.
• Excellent grammar and clear spoken English.
• Proficient in Windows-based computer environments.
• Reliable attendance and punctuality.
• Typing speed of 35 words per minute or more.

Responsibilities

• Handle inbound calls for multiple clients and switch between different protocols and scripts.
• Maintain empathetic, polite and professional demeanor on every call.
• Meet KPIs including schedule adherence, average wrap time and QA scores.

Skills

Empathetic communication

Excellent English grammar

Typing 35 wpm

Windows OS proficiency

Dependable attendance

Job description

TigerTel is seeking a reliable and dedicated Overnight Customer Service Representative to join our remote team operating from New Brunswick. You will handle inbound calls for multiple clients in a fast-paced, high-volume environment, delivering empathetic and professional service around the clock.

Ideal candidates possess strong English communication, a minimum typing speed of 35 WPM, and solid Windows-based computer skills. Full-time remote role with stable attendance and weekend availability.