Overnight Public Areas & EVS Supervisor

Monarch Black Hawk, Inc.; Madison (WI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Enhanced health, dental, and vision

Company 401k

Paid time off and holidays

Bus/shuttle benefits

Job summary

Monarch Casino Resort Spa in Black Hawk, CO, seeks an Overnight Public Areas / EVS Supervisor to lead the overnight team and uphold top cleanliness, safety, and service standards across Public Areas and Housekeeping. You’ll plan deep-cleaning projects, allocate staff, and ensure operational readiness for the overnight shift.

The ideal candidate will have hands-on leadership, prior graveyard/EVS supervisory experience, and strong communication skills.

Qualifications

• Must be at least 18 years of age.
• Previous experience as a Supervisor or Lead in Public Areas, Environmental Services (EVS), Housekeeping, or a similar hospitality cleaning operation.
• Previous graveyard/overnight shift experience is highly preferred.
• Bilingual is highly preferred.
• Demonstrated experience planning, scheduling, and supervising deep-cleaning operations.
• Strong leadership skills with the ability to keep a team focused, productive, and accountable.
• Ability to effectively manage priorities, call-offs, staffing levels, and employee allocation.
• Strong attention to detail and the ability to inspect areas and ensure established cleaning standards are consistently met.
• Excellent communication and follow-up skills, with the ability to effectively communicate with other shifts and Management.

Responsibilities

• Supervise and lead the overnight Public Areas, Housekeeping, and/or EVS team to ensure daily operational and cleanliness standards are consistently met.
• Plan, coordinate, and supervise deep-cleaning operations, including scheduling, staffing, prioritization, and follow-up.
• Assign team members to appropriate areas and tasks based on operational needs, workload, and staffing levels.
• Effectively manage call-offs, attendance issues, staffing shortages, and changes in operational priorities.
• Conduct regular inspections of public areas and assigned spaces to ensure cleanliness, appearance, and quality standards are consistently maintained.
• Provide hands-on support to the team when needed and lead by example.
• Hold team members accountable for performance, productivity, attendance, safety, and adherence to department standards.
• Communicate operational updates, outstanding issues, and completed work effectively with Management and other shifts.
• Maintain accurate follow-up on deep-cleaning projects, special assignments, deficiencies, and areas requiring additional attention.
• Ensure proper use and care of cleaning equipment, supplies, and materials.
• Address issues proactively and elevate concerns to Management when appropriate.
• Assist with training, coaching, and development of team members.
• Ensure all work is performed safely and in accordance with company policies and housekeeping/EVS procedures.
• Complete required documentation, reports, schedules, and other administrative tasks.
• Maintain a professional, respectful, and team-oriented work environment throughout the overnight shift.
• Maintain a strong focus on guest service throughout the overnight operation, ensuring that team members understand that cleanliness, professionalism, and positive guest interactions are all part of the overall guest experience.

Skills

Leadership

EVS experience

Overnight shift

Staff scheduling

Communication

Bilingual

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Monarch Casino Resort Spa in Black Hawk, CO, seeks an Overnight Public Areas / EVS Supervisor to lead the overnight team and uphold top cleanliness, safety, and service standards across Public Areas and Housekeeping. You’ll plan deep-cleaning projects, allocate staff, and ensure operational readiness for the overnight shift.

The ideal candidate will have hands-on leadership, prior graveyard/EVS supervisory experience, and strong communication skills.