Overnight Order Entry Specialist

PeopleShare by PROMAN; Hampton (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

PeopleShare by PROMAN is seeking an Overnight Order Entry Specialist in the Hampton/Newport News area to handle after-hours order placement, processing, and customer support. The role emphasizes independent work, accuracy, and strong communication skills with data entry as a core duty.

Responsibilities include answering calls, managing orders from multiple channels, and maintaining precise records while upholding professional phone etiquette during the overnight shift from 9:00 p.m. to 5:00 a.m.

Qualifications

• Experience in customer service, data entry, order processing, or call center is preferred.
• Strong typing accuracy and proficiency with Microsoft Office, CRM systems, and email platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Work independently after hours in a calm, focused office environment.
• Answer incoming customer calls and assist with placing and processing orders.
• Enter and manage orders received via phone, email, and voicemail with accuracy and efficiency.
• Monitor and respond to messages in the customer service inbox, ensuring timely follow-up.
• Follow up with customers to confirm order details and provide accurate product information and order status updates.
• Maintain organized, detailed records of customer interactions and transactions.
• Demonstrate professionalism and exemplary phone etiquette.

Skills

Typing accuracy

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

We currently have an opening for an Overnight Order Entry Specialist with a premium distribution partner in the Hampton/Newport News area. This customer service-focused role is perfect for someone who works well independently, is detail-oriented, and has previous data entry experience.

Overnight Customer Support Job Details:

• Training Shift: 8:00 a.m. – 4:00 p.m. (Day Shift)
• Permanent Hours: 9:00 p.m. – 5:00 a.m. (Overnight)
• Pay Rate: $18-$20

Job Description:

• Work independently after hours in a calm, focused office environment
• Answer incoming customer calls and assist with placing and processing orders
• Enter and manage orders received via phone, email, and voicemail with accuracy and efficiency
• Monitor and respond to messages in the customer service inbox, ensuring timely follow-up
• Follow up with customers to confirm order details and provide accurate product information, order status updates, and general support
• Maintain organized, detailed records of customer interactions and transactions
• Demonstrate professionalism, strong attention to detail, clear communication, and exemplary phone etiquette

Job Requirements:

• Previous experience in customer service, data entry, order processing, or call center environment preferred
• Strong typing accuracy and proficiency with Microsoft Office, CRM systems, and email platforms
• Excellent verbal and written communication skills
• Ability to multitask effectively and maintain accuracy and composure in a fast-paced setting
• Dependable, punctual, and comfortable working overnight hours
• High school diploma or equivalent required

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.