Advanced Options & Margin Support Specialist (Remote)

Robinhood; Chicago (IL); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Bonus programs

Job summary

Robinhood is seeking an Advanced Services Representative to support customers with complex issues in options and margin trading. You will become a voice for users, learn quickly, and provide feedback to improve our product and platform.

Based in Chicago with other US offices, the role requires empathy, product expertise, and the ability to resolve issues efficiently while upholding regulatory standards.

Qualifications

• 3+ years of customer experience in financial services.
• Active Series 7 and 63 licenses.
• Experience handling escalations and de-escalation.
• Familiarity with CRM tools like Salesforce.

Responsibilities

• Improve customer experience metrics through cross-functional collaboration.
• Identify issues and provide effective solutions.
• Develop subject matter expertise in Options and Margin trading.
• Use analytics to identify trends and propose solutions.
• Contribute to knowledge bases and onboarding.
• Resolve escalated issues with balance of integrity and compliance.
• Participate in team process improvements.
• Support Event Contracts after Series 3 licensure.

Skills

Customer service

Cross-functional collaboration

De-escalation

Enthusiasm for markets

Tools

Salesforce

CRM systems

Job description

Robinhood is seeking an Advanced Services Representative to support customers with complex issues in options and margin trading. You will become a voice for users, learn quickly, and provide feedback to improve our product and platform.

Based in Chicago with other US offices, the role requires empathy, product expertise, and the ability to resolve issues efficiently while upholding regulatory standards.