Night Security & Guest Care Specialist

PEG Company; Phoenix (AZ); On-site; USD 31,200 - 45,760; Full time

Job summary

PEG Company in Phoenix, AZ is seeking a Hotel Overnight Attendant to protect guests, staff, and property. The role requires vigilance, professionalism, and a guest-focused approach while responding to incidents and enforcing hotel policies.

The Overnight Attendant will patrol all areas, respond to alarms, assist during emergencies, and document incidents. They coordinate with local authorities as needed and support loss prevention and guest services during night shifts.

Qualifications

• High school diploma or equivalent required; security or hospitality training preferred.
• Valid security license or guard card where required.
• First Aid/CPR certification preferred.
• Excellent communication, observation and conflict-resolution skills.
• Ability to remain calm in emergencies.

Responsibilities

• Patrol hotel premises and monitor guest floors, back-of-house areas, and public spaces.
• Respond promptly to alarms, emergencies, and incidents.
• Assist guests and staff with accidents, theft, or disturbances.
• Enforce policies with a guest-focused, service-oriented approach.
• Prepare incident and security reports for management.
• Coordinate with local law enforcement and emergency responders when needed.
• Escort guests and staff for safety when required.
• Support loss prevention and monitor access to restricted areas.
• Assist with crowd control during events.
• Maintain confidentiality of sensitive information.
• Cover breaks for front desk or night audit staff.
• Retrieve or park valet cars after hours.
• Clean and maintain public areas such as lobbies and restrooms.
• Respond to guest requests (extra linens, cribs, etc.).
• Comply with safety regulations and standards.
• Provide courteous service when interacting with guests and coworkers.

Skills

Patrol

Emergency response

Guest service

Observation

Conflict resolution

Communication

Security license

Education

High school diploma or equivalent

Job description

PEG Company in Phoenix, AZ is seeking a Hotel Overnight Attendant to protect guests, staff, and property. The role requires vigilance, professionalism, and a guest-focused approach while responding to incidents and enforcing hotel policies.

The Overnight Attendant will patrol all areas, respond to alarms, assist during emergencies, and document incidents. They coordinate with local authorities as needed and support loss prevention and guest services during night shifts.