Overnight Member Services Representative

Fit Fusion, LLC; Noblesville (IN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an Overnight Member Services Representative to enhance the fitness experience for its members. This role is crucial in creating a vibrant and welcoming environment, ensuring cleanliness, and assisting with member engagement and retention. The ideal candidate will have a passion for fitness, strong customer service skills, and the ability to effectively communicate with members. Join a dynamic team where your contributions will help shape an exceptional gym culture and foster a supportive community. If you're enthusiastic about fitness and ready to make a difference, this opportunity is perfect for you!

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• 1+ year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manage cleaning assignments during the overnight shift.
• Assist with membership and retail sales while promoting services.
• Check in all members and guests according to company procedures.

Skills

Customer Service Orientation

Effective Communication

Proficiency in Reading and Writing

Education

High School Diploma or Equivalent

Tools

CPR/AED Certification

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.