Overnight Member Services Representative

Fitness Ventures, LLC (Crunch Fitness); Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic Overnight Member Services Representative to be the welcoming face of their fitness facilities. This role is crucial as it involves interacting with members and guests, ensuring a friendly and supportive environment. Responsibilities include greeting members, managing check-ins, and facilitating member services. The ideal candidate will possess excellent customer service and communication skills, along with a high school diploma. Join a vibrant team dedicated to promoting health and wellness in the community, where your contributions will make a significant impact on member satisfaction and engagement.

Qualifications

• Must possess a valid Child/Infant CPR Certification.
• Experience working with children is preferred.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Handle member check-ins and facilitate service requests.
• Maintain cleanliness and organization in the work area.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Club Software

Job description

Overnight Member Services Representative

Description

The Overnight Member Services Representative (OMSR) is the first and last interaction our members have at our facilities, making them the face of our operation! The OMSR handles all preliminary guest questions and concerns while working to maintain a fun and supportive atmosphere for our members.

Position Requirements

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Always maintain a professional disposition
• Sell retail products
• Schedule member services: tanning, hydro-massage, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Team Member Handbook

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification
• Experience working with children
• Certifications, as local/state laws require

Physical Requirements

• Lift 10 lbs. on occasion
• Stand, bend, and squat frequently
• Climb and hang decorations when needed

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• Applicants must be at least 18 years of age.
• All applicants must be eligible to work in the United States and maintain their eligibility throughout employment.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

Full-Time/Part-Time: Part-Time

Location: Indianapolis 43

About the Organization: Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that provide communities with amenities of a much more expensive club and a warm, friendly environment.

This position is currently accepting applications.