Member Services Representative Overnight

Crunch Fitness - Fit Fusion LLC; Noblesville (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established fitness organization where you will play a vital role in creating a welcoming environment for members and guests. As a key team member, you'll be responsible for managing membership sales, ensuring smooth check-ins, and providing excellent customer service. This role offers the opportunity to engage with the community, promote special events, and assist in maintaining a clean and organized facility. If you are passionate about fitness and enjoy helping others, this position is perfect for you to make a positive impact in the lives of our members.

Qualifications

• Fluent in English with strong reading and writing skills.
• Proficient in computer skills and customer service.

Responsibilities

• Manage membership sales and greet members with a smile.
• Facilitate member requests and maintain a welcoming atmosphere.
• Handle payments and schedule member services as needed.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings
• Employee Training Meetings