Member Services Representative Overnight

Crunch Fitness - Fit Fusion, LLC; Noblesville (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and engaging team at a forward-thinking fitness club where your customer service skills will shine! In this role, you will be the welcoming face for members and guests, ensuring a positive experience from the moment they enter. Your responsibilities will include managing membership sales, facilitating member requests, and maintaining a clean and organized environment. This is a fantastic opportunity to grow within a supportive team that values professionalism and customer satisfaction. If you have a passion for fitness and a knack for helping others, this position is perfect for you!

Qualifications

• Fluency in English and strong customer service skills are essential.
• Proficient reading and writing skills are required for the role.

Responsibilities

• Manage membership sales and greet all members with a smile.
• Facilitate member requests and maintain a welcoming atmosphere.
• Perform opening and closing duties while maintaining a clean work area.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward them to a manager
• Maintain a professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Perform opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings
• Employee Training Meetings