Member Services Representative Overnight

Fit Fusion, LLC; Noblesville (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance the member experience at their fitness club. This role involves engaging with members, managing check-ins, and facilitating services with a smile. The ideal candidate will possess exceptional customer service skills and a friendly disposition, ensuring that all members feel welcomed and valued. Join a dynamic team where your contributions will directly impact member satisfaction and club success. If you are passionate about fitness and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Fluency in English with strong reading and writing skills is essential.
• Customer service skills are crucial for interacting with members.

Responsibilities

• Responsible for membership sales and greeting members with a smile.
• Facilitate member requests and maintain a welcoming atmosphere.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings
• Employee Training Meetings