Overnight Member Services Representative

Crunch Fitness - Fit Fusion LLC; Noblesville (IN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in fitness is looking for an Overnight Member Services Representative to enhance the member experience. This role is pivotal in creating a vibrant and engaging atmosphere while ensuring top-notch customer service. Responsibilities include managing cleaning tasks, assisting with memberships, and engaging with members to promote services. If you have a passion for fitness and a knack for customer service, this opportunity offers a dynamic environment where you can thrive and grow in your career. Join a team dedicated to making a positive impact on the fitness community!

Benefits

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• 1+ year experience in a service-oriented role preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Manage cleaning assignments and prepare the facility for the AM shift.
• Assist with membership sales and promote club services.

Skills

Customer Service

Communication Skills

Sales Skills

CPR/AED Certification

Education

High School Diploma or Equivalent

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.