Overnight Member Services Representative

Planet Fitness Lockport; Lockport (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking a high-energy Overnight Closer to join their team. This role focuses on delivering exceptional customer service to members and guests, ensuring a positive experience while managing front desk operations. Employees enjoy a complimentary gym membership, training opportunities, and a culture that promotes personal growth and advancement. If you are passionate about helping others and eager to succeed, this is the perfect opportunity to make a meaningful impact in a supportive environment.

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Qualifications

• Passion for helping others and a drive to succeed.
• Exceptional customer service skills and ability to handle inquiries.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Back Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to