Member Service Rep WEEKEND Mornings

Planet Fitness - Fitton Clubs; Kendall Township (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading fitness company as a Member Service Representative. You will ensure a clean and welcoming environment for members while delivering outstanding customer service. This part-time role requires reliability, problem-solving skills, and a commitment to maintaining high standards.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings Plans

Flexible Spending Accounts

Life Insurance

Qualifications

• Custodial experience is preferred.
• Must be 18 years of age or older.

Responsibilities

• Maintain cleanliness of all areas of the facility.
• Provide exceptional customer service to members and guests.
• Report broken or missing amenities to management.

Skills

Punctuality

Reliability

Problem Solving

Diplomacy

Education

High School diploma or GED equivalent

Job description

Position: Members Service Rep Part time

Saturday & Sunday 9am-2pm

We are searching for a motivated Member Service Rep to join our team! As a member of our staff, you will be responsible for maintaining the overall cleanliness of all areas of the facility and providing a positive member experience. You will also deliver a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” environment. Some of your responsibilities will include:

Club Cleanliness and Maintenance

• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor according to Planet Fitness standards and guidelines.
• Stock locker rooms with proper supplies and paper products.
• Properly dispose of trash.
• Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
• Perform other cleaning duties as assigned by management.

Qualifications and Requirements

• Applicants for an overnight position must undergo a 7-year criminal background check within the first week of hire. Continued employment depends on the satisfactory outcome of this check.
• Custodial experience is preferred.
• Punctuality and reliability are essential.
• Honesty and a strong work ethic.
• Ability to solve problems independently.
• Demonstrate diplomacy in all interactions, using appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Physical Demands and Working Environment

• Work is performed in indoor and outdoor environments.
• Travel between sites.
• Exposure to noise, dust, grease, gases, cleaning chemicals, mechanical and electrical hazards, and various weather and temperature conditions.
• Must have sufficient physical ability and mobility to walk, stand, sit for prolonged periods, and perform tasks such as stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and repetitive hand movements. Ability to climb ladders and lift, carry, push, or pull weights over 80 lbs.
• Ability to communicate verbally to exchange information.
• Must be able to administer CPR in case of a medical emergency.
• Normal vision and hearing, with or without correction.

Why Join Planet Fitness?

• Contribute to changing people’s lives daily by helping create a healthier planet.
• Work alongside talented and dynamic professionals.

Additional Benefits

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Flexible Spending Accounts for Healthcare and Dependents
• STD, LTD, Term Life Insurance, and other benefits

Note: We participate in E-Verify for all Utah locations.

E-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf