Member Services Representative - Overnight

Priority Dispatch Corp.; Mount Prospect (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience at their fitness center. This role is pivotal in providing exceptional customer service, assisting members and prospective members with inquiries, and ensuring a welcoming environment. You will be responsible for front desk operations, including check-ins and tours, while maintaining a clean and organized club. If you have a passion for fitness and a positive attitude, this is a fantastic opportunity to join a dynamic team dedicated to promoting health and wellness.

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

401k plan after 3 months

Qualifications

• Passion for fitness and health with an upbeat attitude.
• Exceptional customer service skills and punctuality are musts.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Problem-solving ability

Punctuality and reliability

Positive attitude

Job description

Job Details

Level: Entry

Job Location: Mt Prospect Fitness LLC - Mt Prospect, IL

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Job Shift: See Job Description

Job Category: Customer Service

Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

• Full Time
• Sunday: 11:30PM - 6AM Monday - Thursday : 10:00 PM to 6:00 AM
• 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service

Qualifications

Job Qualifications

• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.