Overnight Member Services Pro - $15.50/hr + Benefits

Planet Fitness; Crescent Beach (MA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Limited Medical

Dental

Vision

Fundamental Care Benefit Options

Job summary

Flynn Group is seeking a diligent Member Services Representative (Overnight) to join Planet Fitness in a busy fitness venue. You will greet members, handle check-ins, answer calls, and assist with club tours while maintaining a welcoming Judgement Free Zone environment.

The role requires strong customer service, basic computer skills, reliable punctuality, and the ability to work with a team in a fast-paced setting. Benefits include health options and a positive fitness-focused work culture.

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer Service

Computer Proficiency

Punctuality

Communication

Teamwork

Willingness to Learn

Problem Solving

Follow Instructions

Tools

POS System

Job description

Flynn Group is seeking a diligent Member Services Representative (Overnight) to join Planet Fitness in a busy fitness venue. You will greet members, handle check-ins, answer calls, and assist with club tours while maintaining a welcoming Judgement Free Zone environment.

The role requires strong customer service, basic computer skills, reliable punctuality, and the ability to work with a team in a fast-paced setting. Benefits include health options and a positive fitness-focused work culture.