Night-Shift Member Experience Specialist

Hunter Super Techs - TurnPoint; Wayne (NJ); On-site; USD 48,712,000 - 54,443,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, seeks a dedicated Member Services Representative for overnight shifts at Planet Fitness locations. Provide exceptional customer service, assist with memberships, and maintain a welcoming Judgement Free Zone for members and guests.

You will handle front desk duties, operate the POS system, and support team operations while ensuring a clean, safe, and inviting facility environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Strong communication

Reliability

Teamwork

Willingness to learn

Problem solving

Follow instructions

Independent work

Basic computer proficiency

Tools

POS system

Job description

Flynn Fitness, part of Flynn Group, seeks a dedicated Member Services Representative for overnight shifts at Planet Fitness locations. Provide exceptional customer service, assist with memberships, and maintain a welcoming Judgement Free Zone for members and guests.

You will handle front desk duties, operate the POS system, and support team operations while ensuring a clean, safe, and inviting facility environment.