Overnight Member Services Specialist

Epic Crunch Jobs; Northern (KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

PTO

Subsidized health insurance coverage (

HSA

Short-term disability

Basic Life and AD&D

Job summary

Crunch Fitness – Undefeated Tribe in Saint Paul, MN is hiring a Member Services Representative for the overnight shift. The role supports membership sales, check-ins, and guest service while upholding the Crunch service standards.

You will handle front desk operations, promote programs, and help enroll new members, ensuring a clean, welcoming club environment and meeting performance targets daily.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.

Skills

Customer service

Communication

Sales

Education

High school diploma or GED

Job description

Crunch Fitness – Undefeated Tribe in Saint Paul, MN is hiring a Member Services Representative for the overnight shift. The role supports membership sales, check-ins, and guest service while upholding the Crunch service standards.

You will handle front desk operations, promote programs, and help enroll new members, ensuring a clean, welcoming club environment and meeting performance targets daily.