Overnight Member Experience Specialist

Glow Brands; Clarksville, Northern (TN, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Flexible Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Advancement Potential

Employee Discounts

Exclusive Discounts at Outside Retail

Free Work Shirt

Job summary

Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver a high level of member service for Planet Fitness locations. You will greet members, manage front desk tasks, sign up new members, and conduct tours for prospective members.

Youll also handle account updates, answer questions, and close the business day with accurate shift wrap-up. Ideal candidates bring a customer service background, basic computer skills, and a positive attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and professional language.
• Must be 18 years old or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, checking members in, signing up new members and giving tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain club cleanliness and close the shift for the day.
• Create a bank deposit for the next day.

Skills

Customer Service

Computer Proficiency

Punctuality

Communication Skills

Strong listening

Education

High School Diploma or GED

Job description

Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver a high level of member service for Planet Fitness locations. You will greet members, manage front desk tasks, sign up new members, and conduct tours for prospective members.

Youll also handle account updates, answer questions, and close the business day with accurate shift wrap-up. Ideal candidates bring a customer service background, basic computer skills, and a positive attitude.