Assistant Front Office Manager

The Fairmont Hotel; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading luxury hotel in Pittsburgh as a Front Office Manager. You'll enhance guest experiences, manage operations, and lead a dedicated team. This role offers competitive salary, flexible benefits, and opportunities for growth in a vibrant environment.

Benefits

Competitive salary and flexible benefits

Generous PTO allowances

Employee rates at Accor properties

Learning programs through our Academies

Opportunities for personal and professional growth

Qualifications

• Minimum 1 year of progressive Front Office operations experience.
• Availability to work evenings, weekends, and overnight shifts.

Responsibilities

• Drive guest satisfaction by focusing on service initiatives.
• Collaborate with the Director, Front Office, to optimize room revenue.
• Ensure compliance with established standards and procedures.

Skills

Leadership

Communication

Interpersonal Skills

Organizational Skills

Guest Service Orientation

Education

College Degree in Hospitality

Tools

PMS (Opera)

Microsoft Office

Job description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural, and retail hub. It offers superb and distinctive guest services and accommodations in a luxury setting.

About the Restaurant

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items designed to transform guests into regulars. The restaurant and bar provide a vibrant, inviting space with an open, airy atmosphere, incorporating modern architectural elements.

Job Description

• Review daily reports, arrivals, VIPs, and groups to ensure proper execution of details.

• Collaborate with the Director, Front Office, and revenue management to apply yield management principles and optimize room revenue.

• Implement the concept of "the perfect arrival" following all company standards.

• Drive guest satisfaction by focusing on service initiatives.

• Ensure the highest execution of the ALL loyalty program.

• Participate in and conduct regular leadership and colleague briefings and meetings.

• Monitor and ensure compliance with established standards and procedures.

• Follow colleague performance management principles.

• Consistently provide professional, engaging, and friendly service.

• Perform other duties as assigned.

Qualifications

Your Experience and Skills Include:

• Minimum 1 year of progressive Front Office operations experience, preferably in management at a luxury property.

• Proficiency in PMS (Opera) and Microsoft Office.

• College Degree in Hospitality is an asset.

• Excellent leadership, communication, and interpersonal skills.

• Strong organizational skills with multitasking and prioritization abilities.

• Guest service-oriented mindset.

• Availability to work evenings, weekends, and overnight shifts, including multiple overnight shifts during the week.

• Ability to stand and walk for extended periods.

Additional Benefits

What is in it for you:

• Competitive salary and flexible benefits.
• Generous PTO allowances.
• Employee rates at Accor properties in the NCA region.
• Learning programs through our Academies.
• Opportunities for personal and professional growth within our property and globally.
• Participation in Corporate Social Responsibility activities like WATCH.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a worldwide leader. We embrace your individuality and support your growth and learning every day. Join us to explore limitless possibilities in hospitality. Discover your story with Accor at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All information will be kept confidential according to EEO guidelines.