Assistant Front Office Manager

Fairmont Hotels and Resorts; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

Fairmont Pittsburgh is seeking a Front Office Manager to enhance guest experiences and ensure operational excellence. The ideal candidate will have strong leadership skills, a passion for guest service, and experience in luxury hospitality environments. This role involves overseeing front office operations, managing team performance, and ensuring adherence to company standards. Join a dynamic team dedicated to providing exceptional service and enjoy competitive benefits and opportunities for growth.

Benefits

Competitive salary and flexible benefit plans

Generous PTO allowances

Employee rates at Accor properties

Learning programs through our Academies

Opportunity to develop your talent

Qualifications

• Minimum 1 year progressive Front Office operations experience in a luxury property.
• Must have availability to work evenings, weekends and overnights.

Responsibilities

• Review daily reports and ensure proper execution of details.
• Focus on guest service initiatives and drive satisfaction scores.
• Monitor compliance with established standards and procedures.

Skills

Leadership

Communication

Organizational Skills

Guest Service Orientation

Education

College Degree in Hospitality

Tools

PMS (Opera)

Microsoft Office

Job description

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Description

• Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein

• Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue

• Execute concepts of "the perfect arrival", following all company standards and measurements

• Focus the department on guest service initiatives and drive guest satisfaction score results

• Ensure the ALL loyalty program is executed to the highest level

• Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings

• Monitor established standards and procedures set out by the hotel and the department and ensure compliance

• Ensure colleague performance management principles are followed

• Consistently offers professional, engaging and friendly service

• Other duties as assigned

Qualifications

Your Experience and Skills Include:

• Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property

• Computer knowledge and proficiency in PMS (Opera) and Microsoft Office

• College Degree in Hospitality an asset

• Excellent leadership, written/verbal communication and interpersonal skills

• Strong organizational skills with multitasking prioritization

• Fanatical guest service orientation

• Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.

• Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Description

• Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein

• Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue

• Execute concepts of "the perfect arrival", following all company standards and measurements

• Focus the department on guest service initiatives and drive guest satisfaction score results

• Ensure the ALL loyalty program is executed to the highest level

• Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings

• Monitor established standards and procedures set out by the hotel and the department and ensure compliance

• Ensure colleague performance management principles are followed

• Consistently offers professional, engaging and friendly service

• Other duties as assigned

Qualifications

Your Experience and Skills Include:

• Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property

• Computer knowledge and proficiency in PMS (Opera) and Microsoft Office

• College Degree in Hospitality an asset

• Excellent leadership, written/verbal communication and interpersonal skills

• Strong organizational skills with multitasking prioritization

• Fanatical guest service orientation

• Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.

• Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.