Overnight Manager

Opal Key Resort & Marina; Key West (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount on Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Opal Key Resort & Marina in Key West, FL is seeking an Overnight Manager to oversee hotel operations during the overnight shift, ensure guest satisfaction, and maintain security.

You will lead the overnight staff, resolve guest requests, handle emergencies, and coordinate with other departments to deliver high‑quality service throughout the night. The role requires providing authoritative guidance and maintaining safety protocols.

Qualifications

• Associate or Bachelor’s degree preferred
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Respond to emergency situations including safety hazards, fires, medical emergencies and threats to life and property
• Manage and monitor activities of all Front Office/Overnight Staff, ensuring standards of excellence and adherence to policies
• Maintain a professional, high‑quality service environment at all times
• Act as manager on duty in the absence of Front Office Manager, addressing complaints and coordinating responses
• Manage the night shift, coordinating Front Office activities with other departments
• Inform Overnight staff of nightly activities, arrivals, special requests and repeat guests
• Exercise key control, process lost and found items
• Conduct vehicle and foot patrols of property
• Promote safe work practices, conduct life safety inspections
• Initiate preliminary investigations into incidents and write reports as needed
• Respond to guest inquiries and resolve issues promptly and courteously
• Other reasonable duties as assigned

Skills

Guest relations

Leadership

Problem solving

Emergency response

Education

Bachelor’s degree in Hospitality or related field

2 years’ experience in guest services/front desk/related area

Job description

We are looking to add an Overnight Manager to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore takes great pride in selecting individuals that help us to achieve our resort's mission. This position is responsible for overseeing all operations within hotel during the overnight shift, ensuring guest satisfaction, maintaining security, managing overnight staff, and acting as the primary point of contact for any issues that arise overnight.

Job Description

• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Manage and monitor activities of all employees in the Front Office department/Overnight Staff making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high-quality service oriented environment at all times
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Exercise key control, process lost and found items
• Conduct vehicle and foot patrols of property
• Conduct Fire Watch when needed
• Promote safe work practices to include life safety inspections
• Initiates preliminary investigations into incidents, as needed
• Writes reports and ensures accuracy of necessary documentation, as needed
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Other reasonable duties as assigned

Qualifications

• Associate or Bachelor’s degree preferred or
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
• Intermediate knowledge of overall hotel operations.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount on Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.