Overnight - M-TH - 9pm - 5am

Planet Fitness; Fargo (ND); Presencial; USD 17.000 - 21.000; Tempo integral

Resumo da vaga

Planet Fitness Fargo is seeking a friendly, customer-focused team member for night shifts in a busy club. You will greet members, assist with sign-ups, tours, and account updates while delivering a high-quality member experience.

The role emphasizes strong communication, active listening, problem solving, and diplomacy to handle member questions and concerns, keep the front desk efficient, and maintain a clean, welcoming environment for all guests.

Qualificações

• Customer service experience and strong communication.
• Ability to greet customers, sign up new members, and process signups and tours.
• Must be able to stand/walk most of the shift and lift up to 50 lbs.

Responsabilidades

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including signups, tours, and member updates.
• Resolve member services issues and escalate to Club Manager/Assistant Manager as needed.
• Maintain cleanliness of the club.

Conhecimentos

Customer service

Active listening

Problem solving

Diplomacy

Descrição da vaga

Job Details: Job Location: Fargo II FGOII - Fargo, ND 58104, Position Type: Full-Time/Part-Time, Job Shift: Night Shift, Job Category: Customer Service, Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time