Overnight Customer Service Representative

Planet Fitness; Bismarck (ND); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness in Bismarck is searching for a full-time or part-time Customer Service representative to ensure a positive experience for new members. This role includes greeting potential members, performing front desk tasks, and addressing member service issues.

The ideal candidate will demonstrate strong customer service skills, basic computer proficiency, and an ability to work well with others. Regular cleaning and ongoing training are also required as part of the shift.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and update members’ accounts.
• Assist with member services issues and maintain club cleanliness.

Skills

Customer Service

Active Listening

Problem Solving

Diplomacy

Basic Computer Proficiency

Job description

Job Details: Job Location: Bismarck BIS - Bismarck, ND 58503; Position Type: Full‑Time/Part‑Time; Job Shift: Night Shift; Job Category: Customer Service.

Job Summary

Responsible for new member sales and a positive member experience.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks: information calls, checking members in, signing up new members, guiding potential members on tours, and updating members’ accounts as needed.
• Facilitate member services issues and questions and forward them to the Club Manager or Assistant Manager as required.
• Help maintain the neatness and cleanliness of the club.

Shift Expectations (4 8‑hour shifts)

• 1 hour (minimum): Deep cleaning.
• 1 hour (minimum): Continued training.
• Full shift: see Essential Duties and Responsibilities.

Qualifications

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: Actively listens and empathizes, viewing situations from the customer’s perspective, and works together to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.