Customer Service Rep- Nights and Weekends

Planet Fitness; Grand Forks (ND); On-site; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Free gym membership

Dollars for Scholars

Health Dental Vision

HSA

Advancement opportunities

Short-Term Disability

Life Insurance

Job summary

Planet Fitness in Grand Forks, ND is hiring for a front desk/customer service role. You will greet members, handle sign-ups, answer phones, and support daily club operations.

This position emphasizes delivering a positive member experience, processing membership changes, tours for prospects, and teamwork with the Club Manager and Team Lead.

A friendly attitude, basic computer skills, and reliable work ethic are required; benefits include health coverage and free membership.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet potential and current members and provide a great customer experience.
• Handle front desk tasks and answer phone calls.
• Assist with member sign-ups, cancellations, and account updates.
• Provide tours and information to prospective members.
• Maintain neat, clean club environment.
• Escalate issues to Club Manager when needed.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Teamwork

Job description

Job Details: Job Location: Grand Forks GF - Grand Forks, ND 58201, Position Type: Full-Time/Part-Time, Job Category: Customer Service,

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications:

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.