Overnight

Planet Fitness; Eagan (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

Planet Fitness in Eagan, MN seeks front desk associates for both full-time and part-time schedules. The role emphasizes delivering a positive member experience, greeting guests, processing sign-ups, and guiding tours during the night shift.

Candidates should have strong customer service skills and basic computer proficiency. The position requires standing and walking most of the shift and lifting up to 50 lbs as needed.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet and assist members professionally.

Responsibilities

• Greet and sign up potential members, ensuring a positive experience.
• Check members in, answer info calls, and tour potential members.
• Resolve member service issues or refer to Club Manager as needed.
• Maintain club cleanliness and overall appearance.

Skills

Customer service

Listening

Problem solving

Diplomacy

Basic computer proficiency

Job description

Job Details: Job Location: Eagan EAG - Eagan, MN, Position Type: Full-Time/Part-Time, Salary Range: $14.00 - $16.00Hourly, Job Shift: Night Shift, Job Category: Customer Service, Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time