Overnight Hotel Night Auditor: Guest Experience & Growth

Hunter Super Techs - TurnPoint; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including medical,  d

Professional development opportunities

Tuition assistance

Hotel rate discounts

Job summary

McKibbon Hospitality is seeking a Night Auditor to welcome overnight guests, process check-ins, and monitor daily activities. You will maintain guest relations, resolve issues, and keep accurate records for the next shift, while staying knowledgeable about rates, promotions, and group activities.

Shifts run 10pm–6am or 11pm–7am, with opportunities for growth in a supportive, team-oriented environment. Prior front desk or hotel experience is preferred, and strong computer and communication skills

Qualifications

• High school diploma or equivalent or vocational training.
• Hotel experience is highly desired.
• Previous front desk/night audit experience preferred for night shift.

Responsibilities

• Process guest check-ins and verify registration information.
• Maintain positive guest relations and address inquiries.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel services, rates, promotions, and arrivals/departures.
• Document shift updates for the following shift and communicate with staff.
• Assist with food & beverage tasks as needed and keep work areas organized.

Skills

Computers

Basic math

Verbal & written comms

Customer service

PMS input & POS access

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

POS system

Job description

McKibbon Hospitality is seeking a Night Auditor to welcome overnight guests, process check-ins, and monitor daily activities. You will maintain guest relations, resolve issues, and keep accurate records for the next shift, while staying knowledgeable about rates, promotions, and group activities.

Shifts run 10pm–6am or 11pm–7am, with opportunities for growth in a supportive, team-oriented environment. Prior front desk or hotel experience is preferred, and strong computer and communication skills