Front Desk Agent-Overnight

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Night Audit Agent to manage overnight hotel operations and serve as Manager on Duty as needed. You will ensure accurate night audit processing, guest registration, and handling of VIP and out-of-order lists.

The role requires strong customer service, cash handling experience, and the ability to work overnight. English communication, teamwork, and the ability to stay calm under pressure are essential.

Qualifications

• Must have a high propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full service hotel/resort front office experience required.
• Ability to clearly communicate in English, verbally and in writing, with guests and staff.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure with high arrivals and departures.
• Must live within 50 miles of the hotel.
• Overnight shift is required.

Responsibilities

• Oversees overnight hotel operations and serves as Manager on Duty when needed.
• Prepares the Daily Report (DBS) accurately and on time.
• Resolves guest issues diplomatically and promptly.
• Is fully knowledgeable of all emergency procedures.
• Prepares VIP, comp, staff, and out-of-order room lists accurately.
• Ensures proper guest registration and credit procedures.
• Distributes nightly reports and balances postings.
• Processes guaranteed no-show billings efficiently.
• Maintains current back-up reports.
• Handles Express Check-Outs to completion.

Skills

Customer service

Cash handling

Night audit

Front desk

Communication

Teamwork

Decision making

Prioritization

Under pressure

Overnight shift

Computer skills

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Night Audit Agent

Overview:

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities:

• Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue

Qualifications:

• This person must have a high propensity for customer service.
• Previous cash handling experience required
• Previous night audit experience strongly preferred
• Previous full service hotel/resort front office experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
• Must live within 50 miles of the hotel